Privacy Policy
Your privacy matters to us at Vista Atlas Studio
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Vista Atlas Studio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost care and employ suitable technical and organizational safeguards to defend it. This involves secure storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data in transit to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to personnel who require it to deliver services.
Although we implement robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the bottom of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods differ by the type of information and its purpose.
Typical Retention Periods:
- Customer contact and order information: roughly three years after the last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We use cookies and related technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies store your preferences and help us assess site performance.
You can adjust cookie settings in your browser. However, disabling certain cookies may impact site functionality. For more details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Vista Atlas Studio and our site. We are not responsible for the privacy practices of third-party sites.
We advise reviewing the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal requirements. When major changes occur, we will refresh the "Last Updated" date at the top of this policy.
Please take a moment to review this policy from time to time so you stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Vista Atlas Studio Privacy Team
43 Floral Street, London
London, United Kingdom WC2E 9LT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.